Konjo Bet Privacy Policy

Who We Are

Konjo Bet provides online betting and gaming services for eligible adult users in Ethiopia, subject to availability, regional restrictions, the operator’s terms, and applicable Ethiopian laws and regulations. Operator identification and current licensing and regulatory status should be checked through About Us, the License & Regulation page, and information published by the competent authority. Nothing in this policy should be interpreted as a claim of government approval.

Information We Collect

“Personal data” means information that identifies you or can reasonably be connected with you. “Processing” includes collecting, checking, using, storing, sharing, correcting, or deleting that information. Depending on how you use Konjo Bet, we may process:

• Account data: name, mobile number, email address, date of birth, username, and password-related security records. Passwords should be protected using appropriate security methods rather than stored as readable text.
• Identity and verification data: identity documents, age and eligibility checks, account-holder information, customer due diligence records, KYC requirements, and information used to detect impersonation or fraud.
• Transaction data: deposits, withdrawals, payment authorization results, payment method references, balances, transaction limits, processing status, bonus activity, and records of transactions. Full payment credentials should only be collected where required and handled through authorized service channels.
• Betting and gaming data: bet selections, odds, stakes, results, winnings, live betting activity, Keno entries, game sessions, and settlement history.
• Technical data: IP address, device type, browser, operating system, app version, language, cookies, login timestamps, crash information, and security log files.
• Communication data: support messages, complaints, emails, call records where applicable, chat logs, and information submitted during a complaint-handling procedure.
• Responsible gaming data: deposit limits, self-exclusion requests, account restrictions, safer betting interactions, and risk indicators derived from account activity.

Konjo Bet should collect only the information reasonably needed for lawful, operational, security, consumer protection, and regulatory purposes. Users should not send unrelated sensitive information through support chats, forms, or document uploads.

How We Use Personal Data

Konjo Bet personal data may be used to:

• create, administer, and close betting accounts;
• confirm identity, age restriction requirements, and account eligibility;
• provide secure login, recover account access, and protect Konjo Bet account security;
• authorize deposits, review withdrawals, maintain balances, and keep financial records;
• accept and settle bets, calculate winnings, and apply valid bonus or promotion rules;
• detect multiple accounts, payment abuse, bonus abuse, unauthorized access, fraud, and suspicious betting patterns;
• operate and improve the website, mobile experience, app, games, support, and service performance;
• send essential notices about transactions, security, account restrictions, or policy changes;
• send marketing where allowed, with an unsubscribe or opt-out option where required;
• meet accounting, tax, anti-money laundering, licensing, legal, and regulatory obligations; and
• apply responsible betting measures, including limits and self-exclusion.

For example, identity and transaction records may be reviewed before a withdrawal is approved. Betting history, device information, and account links may also be examined when investigating unusual activity. These checks help distinguish a normal customer request from account takeover, collusion, or payment misuse.

Lawful Reasons for Processing

Information may be processed when necessary to provide requested services or perform the operator’s agreement with the user; comply with applicable legal or regulatory obligations; protect users, payments, and the platform; prevent fraud; establish or resolve claims; or pursue legitimate operational and security interests where permitted. Consent may be requested for particular activities, such as certain marketing or optional tracking, where required.

The applicable reason depends on the information, purpose, and regulatory framework. Withdrawal of consent does not automatically require deletion of records that must be retained for financial, security, dispute-resolution, or compliance requirements.

Cookies and Similar Technologies

Cookies are small files placed on a browser or device. Konjo Bet may use cookies, software development kits, pixels, and similar technologies to keep users signed in, maintain session security, remember preferences, analyse traffic, diagnose errors, improve page performance, and measure marketing where allowed. Some cookies are necessary for login or transaction security, while optional cookies may be controlled through available consent settings or browser controls. Read the Cookie Policy for further information.

When Personal Data May Be Shared

Konjo Bet does not sell personal data as a product. Information may, however, be disclosed where necessary to trusted third-party service providers, including payment processors, identity verification and KYC providers, hosting or cloud infrastructure providers, analytics and security tools, customer support systems, and professional advisers.

Information may also be provided to regulators, law enforcement bodies, courts, or another competent authority where disclosure is legally required or necessary to protect legal rights. Third-party access should be limited to the relevant purpose and governed by confidentiality, security, and data protection requirements.

International Data Transfers

Some technology or support providers may process information outside Ethiopia. Where this occurs, transfers should follow applicable legal requirements and use suitable contractual, technical, or organisational safeguards. The location and safeguards may depend on the provider involved; Konjo Bet should not describe a destination or transfer mechanism unless it has been confirmed.

Storage and Retention

Personal data is kept only for as long as reasonably necessary for account operation and the purpose for which it was collected. Some records may be retained after an account closes to satisfy financial recordkeeping, fraud prevention, responsible gaming, complaint handling, legal claims, anti-money laundering, or other regulatory requirements.

Retention periods may differ by record type. A support enquiry may not need the same retention period as an identity verification file or record of transaction. When information is no longer required, it should be securely deleted, anonymised, or otherwise placed beyond normal operational use.

Security Measures and Safe Account Use

Konjo Bet uses reasonable technical and organisational measures designed to protect player information. Measures may include encryption where appropriate, role-based access controls, secure login systems, activity monitoring, backups, staff confidentiality duties, fraud detection, and incident-response procedures. No website, app, or transmission method can be guaranteed to be completely secure.

Users also have an important role in account protection. Use only the official domain and authorized service channel; avoid APK files or login links sent by unknown sources; create a unique password; do not share one-time codes; and review transaction records regularly. Access your account through the official Konjo Bet login. If a login, SIM change, payment request, or withdrawal notice appears unfamiliar, change your credentials and contact support promptly.

Your Data Protection Rights

Subject to applicable law, you may have the right to request access to your personal data, correction of inaccurate information, deletion, restriction of processing, objection to certain uses, or information about how your data is handled. You may also withdraw consent where processing depends on consent.

To make a request:

1. Step 1: Use the official Contact Us channel and clearly describe the privacy request.
2. Step 2: Provide enough account information for Konjo Bet to locate the relevant records. Do not send passwords or one-time codes.
3. Step 3: Complete a proportionate identity check if required to prevent disclosure to an unauthorized person.
4. Step 4: Review the response, including any lawful reason why a request can only be completed in part.

Deletion and restriction requests may be limited where records must be retained for legal, financial, security, responsible gaming, or regulatory reasons.

Age Restrictions and Children’s Data

Konjo Bet services are intended only for users who meet the applicable adult age and other eligibility requirements. The platform must not knowingly collect or use children’s data for betting services. If a parent, guardian, or user believes an underage person has submitted personal information, support should be contacted without delay. Further rules are explained in the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests, betting patterns, and relevant risk indicators may be processed to support responsible betting measures and enforce account restrictions. Access may remain restricted even after a deletion request where keeping a limited exclusion record is necessary to respect self-exclusion or prevent re-registration. See Responsible Gaming for available controls and support information.

Terms, Bonuses, and Payments

This policy works together with the Terms and Conditions, bonus rules, payment checks, responsible gaming controls, and anti-fraud procedures. Before registering or depositing, users should compare verifiable points: eligibility and KYC requirements, required verification steps, transaction limits, disclosed fees, expected processing time, withdrawal procedure, mobile availability, and official support channels.

In a typical user scenario, the recommended order is: first verify the official domain and operator information; second read the terms and privacy notices; third prepare only the identification data legitimately required; fourth confirm deposit and withdrawal conditions before payment authorization; and finally keep copies of relevant transaction and support records. Bonus participation may require additional account and activity checks, so users should read the rules attached to any Konjo Bet bonus code before opting in.

Updates to This Policy

Konjo Bet may update this Privacy Policy when services, technology, security practices, legal requirements, or processing activities change. Material changes should be communicated through an appropriate official channel. Users are encouraged to review the current version before registering, submitting verification documents, making payments, or using a newly introduced feature.